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Front Office
Our front office consists of a check-in window and a check-out window.
Our check in position is a very important one
as the first person you see in our office, it is very important to collect
all current and necessary demographic and insurance information. Checking
this information regularly is crucial in our ability to contact you and
to be able to file your insurance in a timely manner. Insurance co-payments
are collected upon check-in.
After you have seen your urologist, you will be asked to stop at check
out. Here your charges will be calculated for your appointment
and your insurance and payment arrangements will be made at this time.
We will also schedule any test, outside appointments or follow up appointments
in our office that your urologist has ordered.
Appointment Coordinator
All front office and insurance staff have the ability to make your appointment.
The appointment coordinator makes appointments for all six urologists.
Schedules are changed due to emergencies and unexpected surgeries and
the coordinator will work closely with you if your appointment needs to
be changed. She will obtain insurance information from you or your referring
doctor.
Insurance Department
Any insurance or billing questions will be directed to this department.
We participate with Medicare, Medicaid, Cigna, and Piedmont Community
Health. If you have other commercial insurance, our experienced staff
will file primary and secondary insurances and we will work closely with
you to get your claims paid. If you have any financial problems regarding
your account, we will work with you to arrange for a budget payment plan.
We are eager to help you in any way we can.
Medical Records
Personnel in this department are responsible for maintaining all patient
records and providing patient charts to the physicians and other staff
to carry out their duties.
Surgical Coordinator
Our surgical coordinator will with work closely with you and your schedule
in deciding the date for your surgery. The process of precertification
from you insurance company will be taken care of. You will be given instructions
regarding surgery and pre-op appointments.
Administrator
JUDY BERRYMAN
Our administrator has been in the medical field for 30 years. She holds an Associate Degree in Business Management and recently achieved her certification from the American College of Medical Practice Executives. As our Administrator, she works closely with the urologists and staff overseeing all operations of the practice. She ensures that our patients receive the best urological care available.
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